Atomic Wallet Knowledge Base
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Troubleshooting

  • How do I check my balance on the block explorer?
  • How to find Atomic ID?
  • I can't withdraw funds
  • How do I reset my password?
  • I restored my wallet, but my balance is zero
  • How do I export my GRS private keys?
  • How do I export my AE private keys?
  • How do I export my SMART private keys?
  • Why can't I load Atomic Wallet?
  • The wrong address gets copied to my clipboard
  • What should I do if I lost my 12-word backup phrase?
  • How do I export my BCD private keys?
  • How do I check my transaction on the block explorer?
  • How to have one wallet on multiple devices?
  • How do I reload the wallet?
  • I am getting 'Couldn't send your token' error
  • I deposited funds to Atomic Wallet, but my balance is zero
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