I deposited funds to Atomic Wallet, but my balance is zero

You have deposited funds to Atomic Wallet, but the balance in the wallet remains zero

Don’t forget to refresh the balances, but if that won’t help – keep reading.

Most of the balance-related problems mean your connection to the block explorer is lost or denied. 

First of all, don’t worry. Your funds are not stored in the wallet itself, they are stored safely on the blockchain. Atomic Wallet connects directly to the blockchain nodes and displays this information (balances, history of transactions, etc.) in the wallet interface. The fact that you don’t see your balance in the wallet doesn’t mean your funds are lost.
You can always check your address on the block explorer to be assured that your transaction was successful. Connection problems can derive from multiple reasons such as place of residence, Internet provider or CloudFlare restrictions.
Here is a step by step guide if your balance remains zero after the deposit. Follow the steps one by one along with checking if the issue persists. 

Check your transaction on the block explorer of the coin you have deposited. Here is how. If you see your balance/transactions on the block explorer, there is absolutely nothing to worry about. Your funds are safe on the blockchain and our team is always here to assist you in resolving a connection issue.

  1. Make sure you run our latest version. Download it from our website.
  2. Reload the wallet.
    Just as simple as that –- reloading will give Atomic Wallet a chance to re-establish the connection. 
  3. Start using a VPN.
    Install VPN on your device and change the country. Germany, the USA, Switzerland may be the best choice.
    If you are already using a VPN, try to turn it off. Learn more about VPN here.
  4. Check your Anti-Virus, Firewall, Anti-Malware.
    If your security programs are blocking Atomic Wallet, it will be hard to establish a good connection to blockchain. Take a moment to check for blocks within the app's settings.
  5. Check the Internet connection.
    Check if your Internet connection is stable.If possible, we also suggest trying another provider. 

If all the steps above didn’t help – contact our support center. Email us at support@atomicwallet.io

Please attach your Atomic ID (Go to Support>3) Copy Atomic ID) and the address of the coins you are facing the issue with. We promise quick and friendly help.

Need some help? Contact us at support@atomicwallet.io. We provide quick and friendly support 24/7.

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