I lost my 12-word phrase. What can I do?
Your 12-word backup phrase – also known as the mnemonic phrase, “seed”, backup – is the most important thing to take care of. By keeping it safe, you are ensuring to always have access to your funds. No matter what happens, you will be always able to restore the wallet with your 12-word backup phrase.
We recommend storing it offline on paper in two different places. Never share it with anyone, including members of our team. It is extremely important. Those who have your 12-word phrase can steal your funds.
Important: Please write down your phrase carefully. Check all the letters and words order. Nothing is more frustrating than making a mistake in writing down your phrase.
In addition to saving your phrase, we recommend saving your private keys as well. If you ever lose your phrase, having a private key will enable you to import it to the wallet and have access to your funds.
What if I forgot my backup phrase?
If you forgot to write down your backup phrase you can always access it within the wallet. You just need to enter the wallet with your password. Then go to the Settings tab and find Private Keys. View your phrase and save it in a safe place. Read full instructions on how to view your phrase for desktop here and for mobile here.
What if I lost my backup phrase?
If you lost your phrase and don’t have the possibility to enter the wallet with your password, then your access to your funds is lost.
You have full control over your funds, with this, you have full responsibility for keeping your 12-word phrase safe.
Unfortunately, Atomic Wallet Team won’t be able to provide you with your 12-word phrase back. Once you lose it – you lose access to your funds. We don’t store any of your private information on our servers. The 12-word backup phrase is only encrypted on your device.
If someone asks you to provide your 12-word phrase for any reason – never do it! No problem with the wallet requires a 12-word phrase to be shared. Members of our team will never ask for it.
Need some help? Contact us at email@example.com. We provide quick and friendly support 24/7.