I am getting 'Couldn't send your token' error

When you try to send out your NFT, you may get an error message that says:

 Couldn't send your token

Here's what it looks like:

If you get this message, don’t worry. Most likely, there is a connection issue going on here. Atomic Wallet connects directly to blockchain nodes to create a transaction. Sometimes, this connection can be unstable or blocked due to various reasons such as CloudFlare blocks or Internet connection. Here is a step-by-step guide on what you can do to fix the issue.

  1. Before proceeding with any actions, make sure that you have our latest version or download it from our website.
  2. Reload the wallet. Close the wallet completely and then open it again. Here is the instruction.
  3. Start using a VPN –- or stop using one.
    Install VPN on your device and change the country. Germany, the USA, Switzerland may be the best choice.
    If you are already using a VPN, try to turn it off. Learn more about VPN here.
  4. Check your Internet connection.

If you followed all the steps and you still have the same message, please contact us via the support form.

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