How to find Atomic ID?
Atomic ID - is an anonymous unique identificator. It looks like a set of numbers and letters:
Why do we ask for an Atomic ID?
Our developer’s team is using it to observe the errors occurring in the wallet with balances, history and sending operations. It is strictly anonymous. We have no information about your addresses, history, amounts send or received and your private information. We have no access to your funds, private keys or backup phrase. Our support team is only asking for it to investigate your case faster and clearer.
We suggest providing Atomic ID with every request to our support team.
Here is how you can find Atomic ID in the wallet:
- Open the wallet.
- Navigate through the left sidebar and click Support.
- In the opened section find the third option - Click to copy your anonymous Atomic ID
- When you click on the ID it will be automatically copied. Then you can send us an email right away by clicking on our email in the fourth point.
If you don’t want to let Atomic collect your anonymous errors, you can always switch the collection. Go to Support -> Remove the check under the Enable log collection.
Need some help? Contact us at email@example.com. We provide quick and friendly support 24/7.