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Atomic Wallet Help Center

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We're facing a high volume of customer requests

We experience a massive overload with requests at the moment. Our support team works tirelessly to answer all your messages, however, the waiting time can take up to 72h. We will do our best to answer all the requests and we ask for your understanding.

How do I change my 12-word backup phrase?

In case you have any, even minor suspicions that your 12-word phrase, your password, or private keys were compromised, we recommend setting up another wallet and moving all your funds to this new Atomic Wallet with a new 12-word backup phrase. 

How does the 12-word phrase work?

The only way to change your 12-word phrase is to create a new Atomic Wallet. For each wallet, a 12-word backup phrase is generated only once and creates the private-public key pairs for all the coins.

Keep reading our instruction if you want to create a new wallet with a new 12-word phrase and you have funds in your existing Atomic Wallet.

Important: make sure that you have your existing 12-word phrase written down in a safe place. Double-check that the phrase is written down correctly. Check the spelling, spaces, etc. Mind, that if you will lose your phrase, you will lose access to your funds. 

Note: One device can have only one Atomic Wallet installed on it. If you create an Atomic Wallet on the device with an already existing Atomic Wallet without the following procedure, it will replace the existing wallet with a new empty wallet.

How do I move my funds to a new wallet?

  1. First, you'll need to move your funds out of your current wallet.
    If you have access to another computer or a mobile device, you can install a temporary Atomic Wallet there and move your funds over. Use this link to download the app from our official website
    After installing Atomic Wallet on your device, use your existing 12-word backup phrase to restore your existing wallet and have access to your funds. Here is the detailed instruction.
    If you have any other wallet or use any other exchange service you can send out all your funds from Atomic Wallet as regular transactions.
    Please note: Regular transactions on the blockchain require a network fee.
  2. Once you have moved all your funds out of your Atomic Wallet, your next step will be uninstalling Atomic Wallet on your main device. Remove all the versions of the app.
  3. Download Atomic Wallet from our official website and install it on your main device. Click Create a new wallet. Here is the instruction on how to create a new wallet.
  4. Restore the wallet, using the 12-word phrase from your temporary wallet. In other words, take the 12-word phrase from the temporary wallet and use it to restore the wallet on your main device. Here's how to restore the wallet. 

Now you should have a new Atomic Wallet with a new 12-word backup.


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