How to deposit funds to Atomic Wallet?

In this article, you will find everything you need to know about depositing funds to Atomic Wallet. In a nutshell, all you need is your public address, which you can find under Receive Tab in the interface of every coin. You can use this address to deposit funds from any service that you use. Keep reading to know all the details. 

Contents

Where can I find my address?
Do I need a Memo/Destination tag?
How can I check whether the transaction went through?
How long will it take for my transaction to arrive?
What should I do if my balance still amounts to zero?

Where can I find my address?

  1. Go to the Wallet tab on the left sidebar and choose a coin from the list. You can also search for it instead of browsing through all the options. 
  2. Once you make your pick, hit the Receive button. 
  3. Click on the address or the Copy button to have the address copied to your clipboard. Alternatively, just scan the QR code with your phone. Your address will get copied all the same.
  4. Go back to the app you're sending your funds from and paste the address into the corresponding 'Recipient address' field. Here's an example for Binance.
  5. Wait a bit for your transaction to get processed. Once it is, you should see it in the History tab, as well as in your transaction history for that coin.

Do I need a Memo/Destination tag?

You won't need a Memo/Destination tag if you're transferring your coins  to your Atomic Wallet address. You will need it, though, to send them elsewhere from your Atomic Wallet app. 

In case the app you're sending your funds from still requires you to provide a tag, just put random numbers there. The Atomic Wallet address generated for you is unique, so you'll still receive your coins without any issues.

How can I check whether the transaction went through?

You can look the transaction up on the block explorer to find out about its status. Refer to our guide here for more details on how to do that. 

How long will it take for my transaction to arrive?

The speed of your transaction depends on the blockchain's load and the network fee size. The latter usually gets set by the wallet/exchange you're sending your coins from, so there's always a risk of delay. If the app lets you customize the fee, it's always better to play safe and avoid setting it way too low. Unless you want to spend hours waiting for your transaction to get completed, don't cut the fee down too much.

What should I do if my balance still amounts to zero?

If you see your transaction confirmed on the block explorer yet still miss your coins on your balance in the app, some connection issues must be present. Please try the following:

  • Update the balances manually. To do so, go to the Wallet tab and click on the icon at the top-right corner.
  • Relaunch the app. Click Exit on the left sidebar, hit the Yes button, and launch the app again.
  • Set up a VPN on your device. We recommend ProtonVPN and NordVPN (you can pay for both with BTC), but you can pick any VPN provider of your liking. Check our guide for more details on why you should use a VPN. 
  • Check your internet connection. In case your connection is unstable or too slow, the wallet app may fail to update the balance. Just to make sure, try connecting to some other network and see if it helps.
  • Check whether you're using the latest version of our app. You can always find the latest update's version number on our website. If it matches the number in your app's header, you should be good to go.

If none of the above helps, contact our support team at support@atomicwallet.io. Include your  Atomic ID, your wallet's address, and the transaction hash in case you have one.


Need some help? Contact us at support@atomicwallet.io. We provide quick and friendly support 24/7.

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