How do I contact Atomic Wallet Team about a swap?

You’ve made a swap but something went wrong? First, check our guide if you didn't see your deposit after the swap. If that won’t help – contact our Support Team. We usually answer within 1 hour and will be happy to help.

Note: This guide is for you if you’ve already made a swap. If you have issues or questions prior to making a swap you can contact us via the official support form.

  1. Navigate through the left sidebar and click 'Swap'. From there, click 'Order History' in the top right corner;
  2. Find the swap you're having questions about and click on it;

  3. Select the Contact support button;

  4. Then the automatic email form will open. Your swap pair, Atomic ID, and swap order ID will be already filled in automatically. All you need to do is to provide us with your email address and a short description of what exactly seems to be an issue with your swap;


    Important: if an email form is not opening for some reason, or you are unable to contact us via the described above method, just write to us a regular email (at support@atomicwallet.io or via website). Please don’t forget to include:

    • What coins did you swap
    • Your Atomic Wallet ID
    • Your swap order ID
    • And the description of the issue
  5. Send us an email and we will come back to you within 1 hour. 
  1. Go to the Swap tab and tap the icon at the top-right corner;

  2. Choose the swap you need the Order ID for and tap it;

  3. Tap on the 'Contact support' button;

  4. Then the automatic email form will open. Your swap pair, Atomic ID, and swap order ID will be already filled in automatically. All you need to do is to provide us with your email address and a short description of what exactly seems to be an issue with your swap;

    5. Important: if an email form is not opening for some reason, or you are unable to contact us via the described above method, just write to us a regular email (at support@atomicwallet.io or via website). Please don’t forget to include:

    • What coins did you swap
    • Your Atomic Wallet ID
    • Your swap order ID
    • And the description of the issue
  5. Send us an email and we will come back to you within 1 hour. 
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