How do I track my exchange in the Order History?

How to track your exchange in your Atomic Wallet app

After making an exchange you will be able to track it via Order History within the wallet. It is an easy way to check the status of exchange and also contact our Support team about the exchange. 

  1. Go to the Exchange tab, here you can find Orders History. Click on it;

  2. Now you can see the history of all your exchange orders. You can find which coins you exchanged, along with the time and the date. Successful exchanges are marked by a green checkmark;

  3. Click on the exchange to see detailed information about it. You can see the outgoing hash and the hash of the deposit. You can click on them to track on the block explorer. You can also find the current status of your exchange here;       

    Here is the list of statuses you may get:
    Awaiting deposit – waiting for the deposit
    Confirming – blockchain confirmation
    Exchanging – the process of exchange
    Sending to your wallet -– sending of the payout
    Completed – successfully finished the exchange
    Failed – an unsuccessful attempt
    Refunded – if your exchange was refunded

  4. Here you can also find the Order ID and a button to contact support if you have a question about a specific exchange. When you click on Contact Support, a specific form will pop-up, filling in all the necessary information for you. All you need to do is to provide your email address so that we could reply to you and provide a short description of your issue;

  5. We will reply within an hour of receiving your message; 

  6. You will be also able to see the outgoing and incoming transactions in the History section. You will see the coin you exchanged from as an outgoing transaction and the coin you exchanged to, as an incoming one. The addresses in the transactions are the addresses of the exchanges.

  1. Open the wallet;
  2. Tap Exchange;

  3. Click the sign of a clock in the upper right corner;

  4. Now you can see the history of all your exchange orders. You can find which coins you exchanged, along with the time and the date. Successful exchanges are marked by a green checkmark; 

  5. Tap the exchange to see detailed information about it. You can see the outgoing hash and the hash of the deposit. You can tap them to track them on the block explorer. You can also find the current status of your exchange here; 

    Here is the list of statuses you may get:
    Awaiting deposit – waiting for the deposit
    Confirming – blockchain confirmation
    Exchanging – the process of exchange
    Sending to your wallet -– sending of the payout
    Completed – successfully finished the exchange
    Failed – an unsuccessful attempt
    Refunded – if your exchange was refunded

  6. Here you can also find the Order ID and a button to contact support if you have a question about a specific exchange;

  7. When you tap the Contact Support button, a specific form will pop-up, filling in all the necessary information for you. All you need to do is to provide your email address so that we could reply to you and provide a short description of your issue;

  8. We will reply within an hour of receiving your message; 

  9. You will be also able to see the outgoing and incoming transactions in the History section. You will see the coin you exchanged from as an outgoing transaction and the coin you exchanged to, as an incoming one. The addresses in the transactions are the addresses of the exchanges.

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