How to track your exchange in the History?
After making an exchange you will be able to track it via Order History within the wallet. It is an easy way to check the status of exchange and also contact our Support team about the exchange.
- Next to the Instant Exchange tab, you can find Orders History. Click on it.
- Now you can see the history of all your exchange orders. You can find which coins you exchanged, the time and date and the status of the exchange.
Here is the list of statuses you may get:
Waiting – waiting for the deposit
Confirming – blockchain confirmation
Exchanging – the process of exchange
Sending to your wallet -– sending of the payout
Completed – successfully finished the exchange
Failed – an unsuccessful attempt
Refunded – if your exchange was refunded
Expired – no deposit from the user was received.
- Click on the exchange to contact our Support Team about it. The email form will open automatically. You will also find your exchange Order Id.
- In the email form, your Atomic Id and exchange information will be already stated.
Write to us with your concern about exchange and send the email.
Note: You will be also able to see the outgoing transaction and incoming transaction in the regular History section. You will see the coin you exchanged from as an outgoing transaction and the coin you exchanged to as an incoming. The addresses in the transactions are the addresses of the exchanges.
Need some help? Contact us at firstname.lastname@example.org. We provide quick and friendly support 24/7.