What can I do if the installation is stuck?
In this article, we will address the issue when the wallet downloading process gets stuck. It can be a case, that when downloading or upgrading Atomic Wallet, the process is stuck for ages without finishing.
There are several steps that can be helpful in this regard.
- We recommend deleting all the existing versions and re-install the wallet. To do so, please follow our guide on how to uninstall the wallet.
Important: do not start the process of reinstalling your wallet without saving your 12-word backup. This will allow you to restore your wallet. If you delete the wallet without saving the phrase, your funds will be lost.
- Use a CCleaner. It’s a safe and free program to manage your apps. Delete Atomic Wallet with it.
- Another reason may be not having a fresh version of the ffmpeg.dll in the local user folder. You may see the following error.
Try to reinstall ffmpeg.dll on your PC, to the local Windows folder.