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Atomic Wallet Help Center

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We're facing a high volume of customer requests

We experience a massive overload with requests at the moment. Our support team works tirelessly to answer all your messages, however, the waiting time can take up to 72h. We will do our best to answer all the requests and we ask for your understanding.

Where do I find the Order ID?

Our support team doesn't have access to any of your data, including your swap order history. If you have any questions about your swap, you'll need to send us your swap Order ID so that we can check it out for you.

Where to find your swap Order ID

  1. Click Swap and switch to the Order History tab;

  2. Choose the swap you need the Order ID for and click on it;

  3. Click on the ID to copy it to your clipboard.

  1. Go to the Swap tab and tap the icon at the top-right corner;

  2. Choose the swap you need the Order ID for and tap it;

  3. Tap on the ID to copy it to your clipboard.

Need help? Want to leave us any feedback? Feel free to contact us! We provide friendly human support 24/7.
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