Where do I find the status of my exchange?

Our support team doesn't have any access to your wallet or order history. If you have any questions about your exchange, you'll need to send us your exchange's Order ID so that we can look it up for you.

Where to find your exchange's Order ID

  1. Click Exchange and switch to the Order History tab.

  2. Choose the exchange you need the Order ID for.
  3. Click on the ID to copy it to your clipboard. 

  1. Go to the Exchange tab and tap the icon at the top-right corner.

  2. Choose the exchange you need the Order ID for.
  3. Tap on the ID to copy it to your clipboard.

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