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Atomic Wallet Help Center

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We're facing a high volume of customer requests

We experience a massive overload with requests at the moment. Our support team works tirelessly to answer all your messages, however, the waiting time can take up to 72h. We will do our best to answer all the requests and we ask for your understanding.

I received an email from Atomic Wallet Team, asking me to provide my 12-word phrase or private keys

Warning: Never share your 12-word backup phrase or private keys with anyone, including the members of our team. Anyone who asks for your backup phrase or private keys is a scammer trying to steal your crypto.

If you received an email from someone who claims to be a member of our support team and asks for your 12-word backup phrase or private keys, ignore the email. Do not reply to it, do not click any links it may contain, and do not open any file attachments.

Anyone who has your 12-word backup phrase or private keys can restore your wallet and steal your crypto. Note that unless you share your personal data with them, they won't be able to access your wallet. How do I keep my wallet safe?

Our team will greatly appreciate it if you report that phishing attack via the official support form.


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