I received an email from Atomic Wallet Team, asking me to provide my 12-word phrase/password

Never share your 12-word backup with anyone, including the members of our team. If you are asked to provide your 12-words, you are communicating with a scammer. Your backup phrase – is the key to your funds. If somebody will have it, your funds can be stolen.

We advise being very careful when it comes to your private information. If you have received an email from similar to no-reply@atomicwallet.io, support@atomicwallet.io addresses asking to provide your 12-word backup phrase and/or private keys – that’s a phishing attack. 

A phishing email may ask you to follow the link, to reply to a different email, share your private information. Never do this! 

We are using all kinds of protections to prevent phishing attacks. However, they are still possible. If you received a suspicious email – delete it immediately. 

Follow these rules:

  • Never share your 12-word backup phrase.
  • Do not click any links or call by the number provided in the phishing email.
  • Do not fill any forms.
  • Do not reply to a phishing email.
  • Do not load the attachments of the phishing email.

Our team would greatly appreciate it if you report a phishing attack to us at support@atomicwallet.io

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