How do I swap my NPXS? / I can't exchange my NPXS

NPXS is currently unavailable for exchange in Atomic Wallet. There are no ETAs on its availability yet. Stay tuned for updates & sorry for the inconvenience! 

Our partners will continue all the in-process exchanges once NPXS is available again. Alternatively, they can issue a full refund for you, which you can request by reaching out to our support team.

Contents

How to swap your NPXS to the new PUNDIX token
For your mobile Atomic Wallet app
For your desktop Atomic Wallet app
How to request a refund for your NPXS exchange

In March 2021, Pundi X has officially begun the token reduction swap from NPXS to PUNDIX. You'll need to manually swap your NPXS for the new token; keep reading the guide for more details on how to do that.

How to swap your NPXS to the new PUNDIX token

To make the swap, you'll need to use the official swap tool offered by Pundi X.

How to swap your NPXS using the mobile Atomic Wallet app

  1. Choose the Wallet Connect option in the Connect wallet section. You'll be prompted with a window containing a QR code, which you should just leave open for now.

  2. In your Atomic Wallet mobile app, tap the cog icon at the top-right corner.

  3. Tap on Wallet Connect.

  4. Scan the QR code and approve the session request in your app.

  5. Pundi X's tool will take you to the swap screen. 

    Please note that this swap is a blockchain transaction, which means you'll have to pay network fees for it. Since NPXS is a token based on the Ethereum blockchain, the fees are to be paid in ETH.

    You won't be able to make the swap with no ETH on your address. In case you don't have enough to cover the fees, please top-up your ETH balance. The fees are charged by the Ethereum blockchain, not Atomic Wallet, so they'll stay the same no matter which wallet you're using for your NPXS.

  6. Click on Swap to get your PUNDIX.


How to swap your NPXS using the desktop Atomic Wallet app

  1. Get the MetaMask extension for your browser (Chrome, Firefox, Brave, Edge). Once it's installed, click on its icon to launch the extension.
    If you're a Brave user, you can also connect your account using the built-in Crypto wallets app. 
  2. Click on Get started.

  3. Click on Import wallet.

  4. In your Atomic wallet app, go to the Settings tab on the left sidebar.
  5. Pick the Private keys tab in the top panel. Enter your password and click on Show private keys.
  6. Copy your 12 word seed phrase. 
  7. Go back to the Import wallet screen in Metamask and paste your backup phrase into the Seed phrase field.
    We strongly recommend to temporarily disable your internet connection while doing this.
  8. Come up with a secure password and agree to the Terms of Use. Click on Import.
  9. Open Pundi X's official swap tool.
  10. Choose the Metamask option in the Connect wallet section. 

  11. You'll be prompted with a confirmation window. Enter your Metamask password to approve the session request.
  12. The tool will take you to the swap screen.

    Please note that this swap is a blockchain transaction, which means you'll have to pay network fees for it. Since NPXS is a token based on the Ethereum blockchain, the fees are to be paid in ETH.

    You won't be able to make the swap with no ETH on your address. In case you don't have enough to cover the fees, please top-up your ETH balance. The fees are charged by the Ethereum blockchain, not Atomic Wallet, so they'll stay the same no matter which wallet you're using for your NPXS.
  13. Click on Swap to get your PUNDIX.


How to request a refund for your NPXS exchange

Although NPXS is unavailable for exchange right now, your order will be processed once our partners bring it back. You aren't risking anything because of the exchange rate, as we'll put the trade on hold if the rate goes down too much. Still, you're free to request a refund right now if you aren't comfortable with waiting.

  1. Go to the Exchange tab on the left sidebar.
  2. Pick the Order history tab in the top panel.

  3. Browse through your order history to find your NPXS exchange. Click on it.
  4. Click on Contact support. This will open your default e-mail app with a pre-written letter containing your exchange details. In the letter, please specify that you'd like to cancel your exchange & receive a full refund.
  5. Send the letter & wait for our support team to reply.

Thanks for your patience!


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