I have noticed an outgoing transaction I never made
In case you’ve noticed a transaction in your history you’re absolutely sure you haven’t made, or you have accidentally revealed your 12 word seed to someone you now believe to be a scammer, or you otherwise suspect your seed might have been compromised, you need to act as fast as possible to protect your funds.
The first thing you need to do is check your address on the block explorer in order to make sure there is indeed an outgoing transaction from your address that you haven’t made. Check our guide on how to use a block explorer here to do just that.
Since all operations processed on the blockchain are irreversible, it’ll be absolutely impossible for anyone (including our team) to retrieve your funds once they’re stolen. That’s why we always stress the utter importance of never revealing your 12-word backup phrase to anyone, as it’s almost like handing your money over to them.
Here’s what to do. To sum this guide up, the only reasonable way to deal with this situation would be creating a new wallet, transferring everything there, and never using the compromised account again. More details will follow.
Step 1. Make sure you’ll be able to get back into your old account
- Log into your wallet.
- Navigate to the Settings tab on the left sidebar.
- Go to the Private Keys tab on the top panel.
- Enter your password.
- Write your 12 word backup phrase down. Double-check it to make absolutely sure you got everything right, as you may lose access to your funds otherwise.
Step 2. Create a new wallet
- Hit Exit on the left sidebar and re-launch the wallet app.
- Click Create Wallet.
- Click Continue.
- Come up with a new password and type it up. This will create a fresh new wallet for you.
- Write down your new 12 word seed phrase.
- For each coin you hold, copy & save your new address.
Step 3. Transfer your funds to your new account
- Hit Exit on the left sidebar again to quit your new wallet.
- Click Restore from backup.
- Type your old backup phrase and old password.
- Transfer your funds to your new addresses using our guide here.
- Click Exit.
- Click Restore from backup again.
- Type up your new backup phrase and new password.
Your funds should be safe now. Please never share your new seed with anyone and make sure to keep it someplace safe. We strongly recommend using pen and paper as to avoid having any digital copies of your backup phrase altogether, as well as following these simple rules on how to keep your money safe.
Need some help? Contact us at email@example.com. We provide quick and friendly support 24/7.