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Atomic Wallet Help Center

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We're facing a high volume of customer requests

We experience a massive overload with requests at the moment. Our support team works tirelessly to answer all your messages, however, the waiting time can take up to 72h. We will do our best to answer all the requests and we ask for your understanding.

Why are some pairs unavailable for swap?

The "Pair is temporarily unavailable" error message means we aren't yet supporting these two coins for direct in-app swap. If you're curious about whether or when we are planning to add the pair, just ask our support team.


Need help? Want to leave us any feedback? Feel free to contact us! We provide friendly human support 24/7.
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