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Atomic Wallet Help Center

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We're facing a high volume of customer requests

We experience a massive overload with requests at the moment. Our support team works tirelessly to answer all your messages, however, the waiting time can take up to 72h. We will do our best to answer all the requests and we ask for your understanding.

I’ve sent BCH to BTC (and vice versa)

Thank you for your message

I sent BCH/BSV to a BTC address

Within Atomic wallet 

If you have sent BCH/BSV to a BTC Atomic Wallet address, you will need to import your BTC private key to the BCH/BSV wallet. It is possible because Atomic Wallet gives you full control over your keys. 

  1. Open Atomic Wallet;
  2. Tap the 'More' button at the bottom right corner;

  3. Select the 'Security' option;

  4. And then the 'Private keys & Backup' option;

  5. Enter your password, and click on the 'SHOW PRIVATE KEYS' button;
  6. Type 'BTC' in the search bar, and click to copy your BTC private key;
  7. Download Electron Cash for your platform and install it; 
  8. Open the app and tap the 'New wallet' option;

  9. Select the 'Import addresses or private keys' option and tap 'Next';

  10. Set up a wallet name along with a password. Then tap 'Next'; 

  11. Paste your BTC private key that you copied from Atomic Wallet;

  12. You can now manage your BCH that you sent to a BTC address via Electron Cash. 

Let us know if you have any more questions

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