Is my card eligible to buy cryptocurrencies?
If you are not sure that your card is eligible for buying crypto operations, we suggest to contact your bank card issuer and make sure:
- Your card is eligible for international transactions
- You have enough money in the account to complete the transaction
- You are enrolled in the 3DSecure program
- Your card issuer allows cryptocurrency transactions
Kindly note that the services of our exchange partner Simplex cannot be used in countries on the FATF list and may be also restricted in other locations, based on the country and its policies towards cryptocurrency transactions.
Check the most up-to-date information on locations supported by Simplex here.
Note: if your payment has been declined you won’t be charged. You fund will be frozen by the bank for authorization check and released back within 3 days.
Need some help? Contact us at firstname.lastname@example.org. We provide quick and friendly support 24/7.