How to Troubleshoot Issues with Atomic Wallet Predictions

If the Predictions feature in Atomic Wallet isn't loading, is showing outdated information, or generally isn't working as expected, this guide will help you troubleshoot the most common causes.

Contents

Why the Predictions feature might not work

  • Network connectivity. A poor or unstable internet connection can prevent the feature from fetching real-time data.
  • Outdated app version. An older version of Atomic Wallet can cause compatibility issues and bugs.
  • Corrupted data. Accumulated cache or corrupted temporary files can interfere with how the feature operates.

Step 1: Check your network connection

Make sure your device has a stable, active internet connection. Try switching between Wi-Fi and mobile data to see whether the issue persists. A weak signal or a restrictive firewall can block the feature from accessing data.

Step 2: Update Atomic Wallet

Always run the latest version of the app.

  • Mobile: check the Google Play Store (Android) or App Store (iOS) for available updates.
  • Desktop: download the latest version from the official Atomic Wallet website and install it over your existing application.

Step 3: Clear application cache and data

Clearing the app's cache can resolve issues caused by corrupted temporary files. Follow the instructions for your platform:

Go to Settings → Apps → Atomic Wallet → Storage and tap Clear Cache. If the issue persists, tap Clear Data — note that this will require restoring your wallet.

Go to Settings → General → iPhone Storage → Atomic Wallet, then tap Offload App followed by Reinstall App. If the issue persists, delete the app and reinstall it from the App Store — note that this will require restoring your wallet.

Uninstalling and reinstalling Atomic Wallet is the most effective way to clear all local data. Download the latest version from the official website after uninstalling.

Before clearing data or reinstalling: Make sure you have your 12-word backup phrase written down and verified. Any step that clears app data or removes the application will require you to restore your wallet — without your backup phrase, your funds will be permanently inaccessible.

What Atomic Wallet can and cannot do

Atomic Wallet can:

  • Help you troubleshoot technical issues with the Predictions feature within the application.
  • Guide you through settings and verify your app version.
  • Suggest steps to resolve common software glitches.

Atomic Wallet cannot:

  • Fix external network problems or issues with your device's operating system.
  • Guarantee the accuracy or outcome of any prediction. The Predictions feature is provided for informational purposes only and is not financial advice.
  • Recover funds lost as a result of relying on predictions.

If the issue persists after following these steps, please contact Atomic Wallet support at support@atomicwallet.io with details of your problem — including your app version, device type, and the steps you have already tried.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.