How to Verify Transaction Authenticity with Atomic Wallet

When you have an issue with a cryptocurrency transaction or need to confirm its status, verifying its authenticity is essential. This relies on public blockchain data, which is transparent and immutable. Providing the correct information — such as a transaction hash and token contract address — helps our team assist you more effectively.

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Why screenshots are not enough

Users often need to verify whether a transaction was successful, whether funds were sent to the correct address, or whether a specific token transfer occurred. A common mistake is providing a screenshot of a transaction instead of the actual transaction hash in text format.

Screenshots cannot be verified and can be easily altered, which makes them unreliable for troubleshooting. Without the unique transaction hash (Tx Hash) or the correct token contract address, it is impossible to confirm transaction details on a public ledger.

Please note: Always provide the full transaction hash (Tx Hash) in text format, not as a screenshot. The Tx Hash is a unique identifier for every transaction on a blockchain and lets anyone look up the full details on a block explorer.

How to find and copy a transaction hash

  1. Go to a block explorer for the blockchain your transaction occurred on. Common explorers include Etherscan for Ethereum and ERC-20 tokens, BscScan for BNB Smart Chain, and Polygonscan for Polygon.
  2. In the search bar, paste your wallet address or the transaction ID, if you have it.
  3. Locate the specific transaction you are interested in.
  4. Find the field labeled Transaction Hash, Tx Hash, or TxID.
  5. Copy the entire alphanumeric string associated with this field. This is your transaction hash.
  6. Paste this hash directly into your support request.

How to identify a token contract

For tokens like WETH, USDT, or any ERC-20, BEP-20, or similar standard token, transactions involve a specific smart contract. Identifying the correct token contract address is important — especially with wrapped tokens or tokens that have similar names.

  1. Go to the relevant block explorer (for example, Etherscan for WETH).
  2. In the search bar, type the name of the token (e.g., "WETH").
  3. Look for the official token page. Always verify you are on the correct page for the legitimate token — scammers often create fake tokens with similar names.
  4. On the token's page, find the Contract or Contract Address field.
  5. Copy the full alphanumeric address. This is the token contract address.
  6. Provide this contract address if you are inquiring about a token-specific transaction.

Tip: Before interacting with any token, always confirm its contract address against an official source such as the project's website or a reputable aggregator like CoinMarketCap or CoinGecko. Tokens with identical names but different contract addresses are a common scam.

What Atomic Wallet can and cannot do

Atomic Wallet is a non-custodial wallet — you have full control over your private keys and funds. We do not control the blockchain networks themselves.

Atomic Wallet can:

  • Help you interpret public blockchain data if you provide a valid transaction hash.
  • Confirm whether a transaction was successfully broadcast to the network, and its current status, based on public explorer data.
  • Assist in understanding common transaction errors or delays visible on the blockchain.

Atomic Wallet cannot:

  • Verify the intent or purpose behind a transaction. We can only see what is recorded on the blockchain.
  • Reverse or cancel any confirmed blockchain transaction. Once confirmed, a transaction is irreversible.
  • Recover funds sent to an incorrect or scam contract address.
  • Guarantee the legitimacy or safety of any specific token contract. Users must perform their own due diligence.
  • Verify transactions that are not recorded on a public blockchain.
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