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Atomic Wallet Help Center

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We're facing a high volume of customer requests

We experience a massive overload with requests at the moment. Our support team works tirelessly to answer all your messages, however, the waiting time can take up to 72h. We will do our best to answer all the requests and we ask for your understanding.

I am getting Pair is unavailable error

When you are trying to make a swap, you may get the 'Pair is temporarily unavailable' error message.

The reason for that is that the coin’s pair you are trying to swap is currently not available.

What you can do?

You can wait for a couple of days and try again. Usually, currency maintenance doesn’t last long, unless it is a complicated issue.

You can also reach out to our team via the support form. Please specify the coin pair you are trying to swap. We’ll do our best to provide you with actual information.


Need help? Want to leave us any feedback? Feel free to contact us! We provide friendly human support 24/7.
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