Transactions, balances, withdrawals

Solutions for the issues related to access to funds in your wallet

I deposit funds to Atomic but my balance shows zero
First of all check your transaction status on the blockexplorer. (Just click on your coin address in Atomic to copy it. Then open the blockexplore...
Mon, 24 Dec, 2018 at 5:32 PM
I have problems withdrawing funds from Atomic Wallet. What to do?
Why does this happen? In this most cases there can be two problems. It’s either you don’t have enough funds to pay fee for transaction or there is conne...
Wed, 9 Jan, 2019 at 4:33 PM
I made an exchange but my balance is zero?
Why this happened? In the most cases there can be three main reasons to that. The first one is that you don’t have connection to the blockexplorer, you need...
Mon, 24 Dec, 2018 at 5:18 PM
I bought crypto but my balance is zero?
Why this happened? If the bank charges money from your account but you haven’t received crypto there can be two ways. It’s either our partner Simplex is pro...
Mon, 24 Dec, 2018 at 5:20 PM
I don't see my token in the wallet. When will it be listed?
Now we are focusing on top 30 assets according to Coinmarketcap. Then we will focus on the top 100 coins/tokens. It will take some time to list all of these...
Fri, 12 Oct, 2018 at 2:16 PM
I can't see my balance / Why my balance is showing "—"?
In this case you need to check if you have a stable internet connection. This sign (—) is showing that you don’t have connection to the blockexplorer. The ...
Fri, 19 Apr, 2019 at 8:46 PM
What to do if Atomic Wallet crashes when I open the app?
In this case we suggest you to uninstall the application and reinstall it. Important: Don’t forget to save your seed phrase as it will be needed to get acce...
Mon, 24 Dec, 2018 at 5:21 PM
I can’t move my EOS? What happened?
Although EOS has zero fees EOS blockchain still has some requirements. Your EOS account has three parameters: RAM, CPU, and NET. Each of them has limited re...
Fri, 21 Dec, 2018 at 8:52 PM
I have a problem withdrawing ERC20 token from Atomic Wallet.
What to do? Make sure you have a small amount of Ethereum (ETH) on your balance. To send ERC20 tokens ETH is required, it will be automatically converted i...
Thu, 20 Dec, 2018 at 7:28 PM
I’ve transferred funds to Atomic Wallet, but my balance is still zero
Regarding this problem -> in the most cases it's the problem with connection to the blockexplorer. Try to reopen Atomic Wallet. Check your internet ...
Fri, 17 Aug, 2018 at 3:46 PM