Troubleshooting Prediction Buy Failures in Atomic Wallet

You may occasionally run into issues when making a prediction buy in Atomic Wallet — a transaction failing to complete, an error message appearing, or the service simply not responding. This guide covers the common causes and how to troubleshoot them.

If you're new to the feature, see our full guide on how Polymarket works in Atomic Wallet. If the Predictions section isn't loading at all, see troubleshooting the Predictions feature.

Contents

Common causes of prediction buy failures

  • Network issues. The blockchain network may be experiencing high traffic, or your internet connection may be unstable, preventing the transaction from being broadcast or confirmed.
  • Insufficient liquidity. The external prediction service or integrated exchange may not have enough assets available at that moment to fulfil your order.
  • Temporary service outages. The prediction service provider or the exchange it uses may be undergoing maintenance or experiencing downtime.
  • Regional restrictions. Some prediction services or features are not available in all locations due to regulatory compliance or provider policies.
  • Insufficient funds. Your wallet may not hold enough of the required cryptocurrency to cover both the prediction amount and the network transaction fees.
  • Outdated wallet version. An older version of Atomic Wallet can cause compatibility issues with updated services.

Step-by-step troubleshooting

  1. Verify your internet connection. Make sure your device has a stable, strong connection.
  2. Check your wallet balance. Confirm you have enough funds to cover both the prediction amount and the network transaction fee.
  3. Check service status and regional availability.
    • Look for official announcements from Atomic Wallet on our social media channels for any known service interruptions.
    • If the prediction service is provided by a third party, check their official status page or social media for outages.
    • Note that prediction services may have regional restrictions. If you're using a VPN, try disabling it, or confirm whether the service is available in your actual location.
  4. Note any error messages. Write down the exact wording or error code — specific messages such as "Insufficient funds," "Service unavailable," or "Network error" are invaluable for troubleshooting.
  5. Update Atomic Wallet. Make sure you're running the latest version. Updates often include bug fixes and improvements.
  6. Try again later. Many temporary issues — network congestion, brief outages — resolve themselves within minutes or hours.

Note: If a prediction buy fails, your funds remain in your wallet — a failed transaction means the purchase never went through. Before retrying, check your balance to confirm nothing was deducted, so you don't accidentally open two positions.

Contacting support

If you've followed these steps and are still experiencing failures, contact Atomic Wallet support at support@atomicwallet.io. Please provide as much detail as possible:

  • The exact error message or code you received.
  • The date and time of the failed attempt.
  • The specific prediction service you were trying to use.
  • The cryptocurrency and amount involved.
  • Any troubleshooting steps you've already taken.

This information helps our support team investigate the issue more efficiently.

What Atomic Wallet can and cannot do

Atomic Wallet provides a secure interface for managing your cryptocurrencies and interacting with various decentralized services.

Atomic Wallet can:

  • Provide a secure platform for managing your assets.
  • Help diagnose issues related to the wallet's internal functionality.
  • Guide you through general troubleshooting steps.
  • Inform users about widespread service outages affecting our integrated services, where known.

Atomic Wallet cannot:

  • Control the liquidity, uptime, or internal operations of external prediction service providers or exchanges.
  • Bypass regional restrictions imposed by third-party services or regulatory bodies.
  • Guarantee the success of any prediction buy, as this depends on external network conditions and provider availability.
  • Recover funds lost due to issues with external services beyond our control.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.