How to Verify if an Email is from Atomic Wallet Support

Malicious actors often send emails pretending to be from legitimate companies, including Atomic Wallet. These phishing emails are designed to trick you into revealing sensitive information like your backup phrase, private keys, or passwords. Being able to tell genuine communications from fraudulent ones is essential to protecting your assets.

Contents

• Step 1: Verify the sender's email domain
• Step 2: Look for red flags in the content
• Step 3: How to report a phishing email
• What Atomic Wallet can and cannot do

Step 1: Verify the sender's email domain

The most important step is to check the sender's email address. Genuine Atomic Wallet emails always come from our official domain:

• @atomicwallet.io

If the domain is different — even by a single character — treat the email as fraudulent. Fraudsters often use lookalike domains that are easy to miss at a glance.

Step 2: Look for red flags in the content

Even if the sender's domain looks correct, stay alert for these common phishing indicators:

• Generic greetings. Be wary of emails starting with "Dear User," "Hello Customer," or similar, instead of your actual name.
• Urgent or threatening language. Fraudsters use scare tactics like "Your account will be suspended," "Immediate action required," or "Verify your wallet now" to create pressure.
• Requests for sensitive information. Atomic Wallet will never ask for your backup phrase, private keys, password, or 2FA codes. Any such request is a fraud.
• Suspicious links. Hover your cursor over any link without clicking it — the real URL will appear (usually at the bottom of your screen). Make sure it leads to atomicwallet.io or a legitimate subdomain. Watch for lookalikes such as atomic-wallet.com, atomicwallet.net, or atomicwallet.org.
• Poor grammar or spelling. Phishing emails often contain noticeable mistakes, typos, or awkward phrasing.
• Unexpected attachments. Don't open or download attachments from unexpected emails — they may contain malware.
• Requests to download software. Never download software from an emailed link unless you have independently verified its legitimacy.

Step 3: How to report a phishing email

If you receive an email you suspect is a phishing attempt:

1. Do not click any links, download any attachments, or reply to the email.
2. Forward the suspicious email to our official support address: support@atomicwallet.io.
3. After forwarding, delete the email from your inbox to prevent accidental interaction with it later.

What Atomic Wallet can and cannot do

Atomic Wallet can:

• Provide official support and information through our verified channels.
• Inform users about our official email domains and communication practices.
• Investigate reported phishing attempts and take action where possible.
• Educate users on how to identify and avoid common phishing tactics.

Atomic Wallet cannot:

• Recover funds lost to phishing if your private keys or backup phrase were compromised. Your wallet security is your sole responsibility.
• Ask for your backup phrase, private keys, or password under any circumstances.
• Guarantee that you will never receive a phishing email, as malicious actors constantly evolve their tactics.
• Control emails sent by third parties or malicious actors.