How to Troubleshoot SOL Balance Issues in Atomic Wallet

You may occasionally notice that your Solana (SOL) balance displayed in Atomic Wallet does not match your expectations. This guide will help you find the cause and fix it.

Contents

• Why your SOL balance might look wrong
• Step 1: Verify your balance on a block explorer
• Step 2: Check for recent transactions
• Step 3: Fix a sync issue in Atomic Wallet
• What Atomic Wallet can and cannot do

Why your SOL balance might look wrong

• Network congestion. The Solana network can experience periods of high traffic, which may delay transaction confirmations or balance updates in your wallet.
• Pending transactions. If you recently sent or received SOL, the transaction might still be awaiting confirmation. Your wallet only reflects the final balance once a transaction is fully confirmed on-chain.
• Wallet synchronization issues. Atomic Wallet may temporarily have trouble syncing with the Solana blockchain, causing it to display outdated information.
• Incorrect address. Make sure you are checking the right public address. This is especially important if you use multiple wallets.

Step 1: Verify your balance on a block explorer

The most reliable way to check your true SOL balance is to look it up directly on the Solana blockchain.

1. Open Atomic Wallet and navigate to your Solana (SOL) wallet.
2. Copy your SOL public address. Make sure you copy the full address.
3. Open a browser and go to a Solana block explorer — for example, solscan.io or explorer.solana.com.
4. Paste your address into the search bar and press Enter.
5. The explorer will show your current SOL balance and the full transaction history for that address. Compare this to what Atomic Wallet displays.

Step 2: Check for recent transactions

While on the block explorer, review your recent transaction history.

1. Look for any pending deposits or withdrawals that have not yet been confirmed. Pending transactions are not reflected in your balance until they reach a final confirmed status.
2. Confirm that all expected transactions — both incoming and outgoing — are visible and show a confirmed status.

Step 3: Fix a sync issue in Atomic Wallet

If the block explorer shows the correct balance but Atomic Wallet still displays a different amount, try the following steps in order.

1. Refresh your wallet. In Atomic Wallet, go to your SOL wallet and pull down to refresh, or close and reopen the app.
2. Check your internet connection. A weak or unstable connection can prevent the wallet from syncing with the blockchain.
3. Restart your device. A simple restart can resolve temporary software glitches affecting the wallet display.
4. Update Atomic Wallet. Make sure you are running the latest version of the app. Outdated versions can sometimes have sync issues. Check your app store or the Atomic Wallet website for updates.
5. Clear cache (desktop only). On the desktop version, go to Settings and look for the Clear Cache and Restart option.
6. Re-sync your wallet. If the issue persists, try resyncing your SOL wallet with the blockchain. This option is usually found in the coin settings under Resync or Reindex. Note that this process may take a few minutes.

What Atomic Wallet can and cannot do

Atomic Wallet can:

• Help troubleshoot synchronization issues between the wallet app and the Solana blockchain.
• Guide you on verifying your balance using block explorers.
• Provide support for issues related to the Atomic Wallet app itself, such as display errors or sync problems.

Atomic Wallet cannot:

• Directly change or adjust your balance on the Solana blockchain. Your funds are secured on-chain, not inside the wallet app.
• Recover funds sent to an incorrect address. Blockchain transactions are irreversible once broadcast.
• Speed up or reverse transactions on the Solana network. These are governed by the blockchain's own rules and network conditions.
• Be held responsible for network-wide issues such as congestion or delays on the Solana blockchain, as these are outside of the wallet's control.