My XMR is missing/I can't trade my XMR

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How to see your XMR balance

Our XMR nodes are still unstable, which may be causing balance display bugs. Your XMR is always safe on the blockchain, and the bugs cannot have any impact on your actual balance. If you need to urgently trade or send out your XMR, you can export your private keys into Monero's official wallet and manage your funds there for now.

Step 1. Get a XMR-tailored wallet app for your platform

For Windows, Mac, or Linux, we'd recommend using GetMonero, Monero's official wallet app. Here's how to download it:

  1. Go to the official website: Download GetMonero.
  2. Download the wallet app and install it.
  3. Open the app and click on Restore from keys or mnemonic seed.
  4. Name your wallet and specify the Atomic Wallet app's location on your computer. Check the Restore from keys option.

    Note: When it comes to Restore Height, you have two options. You can put the Restore Height as "1" or provide a specific one. If you put it as "1", the wallet will take considerably longer to sync with the blockchain. It's a safe, albeit more time-consuming option. Otherwise, you can provide a specific block height, which will make the process faster, but it will only work if you actually have the relevant block height number. Check out this section of the article for more details. 

Step 2. Import your XMR keys

  1. In Atomic Wallet, click on Settings on the left sidebar and switch to the Private keys tab in the top panel. Here, enter your password and click on Show private keys.
  2. Search for XMR. Copy your Address, View Private Key, and Spend KeyPaste these into the corresponding fields in the GetMonero app.
  3. Click Next and enter your password.
  4. Click Open wallet.
  5. Wait for the app to collect your transactions. You're now all set to use your XMR!
    Your account will still be accessible via Atomic Wallet.

Step 1. Get a XMR-tailored wallet app for your platform

For mobile devices, we suggest using the Cake Wallet app.

  1. Get the Cake Wallet app for your device from Google Play or App Store.
  2. Open the app and tap on Restore Wallet.

  3. Tap on Restore from seed/keys.

  4. Choose a secure PIN code for your wallet and re-enter it.

  5. Select Monero and tap on Next.

  6. Swipe right to see the Restore from keys screen.

Step 2. Import your XMR wallet

  1. In your Atomic Wallet app, tap the 'More' button at the bottom of the screen
  2. Find the 'Security' button in this menu and tap it
  3. Find 'Private Keys & Backup' 
  4. Enter your password and tap 'Show private keys'
  5. Read the warning and tick off the 'I've read and understood' box. Tap 'Show private keys'.
  6. Find XMR in the list. Tap it and then copy your XMR private key by pressing the 'Copy' button at the bottom 
  7. Switch back to Cake Wallet and paste it into the Address field. Do the same for both your View key and Spend key. Once you're done, tap on Restore.

    Note: When it comes to Restore Height, you have two options. You can put the Restore Height as "1" or provide a specific one. If you put it as "1", the wallet will take considerably longer to sync with the blockchain. It's a safe, albeit more time-consuming option. Otherwise, you can provide a specific block height, which will make the process faster, but it will only work if you actually have the relevant block height number. Check out this section of the article for more details. 

  8. Voila, you're all set now! Just wait for the app to collect your transactions.
    Your account will still be accessible via Atomic Wallet.

How to reload the blockchain connection

If you don't need to transfer your XMR, you can just update your balance and keep your coins in your wallet. While Monero cannot be exchanged in the app for now, your funds are still perfectly safe, as Atomic Wallet is just an interface between you and the blockchain.

  1. Go to the Wallet tab on the left sidebar and pick XMR from the coin list.
  2. Click the icon at the top-right corner and select Resync blockchain.

A note regarding Block Height

When importing a private key to another wallet, whether it's desktop or mobile, it will take time to synchronize with the blockchain. In order to speed up the process, you can set a specific block height. This way the wallet will not have to scan the entire XMR blockchain, but only part of it, starting with the block height you provided. The advantage of doing that is that you obviously save a lot of time. The disadvantage is that if you provide the wrong Block Height, the wallet may show an incorrect balance.

With that being said, if you have your transaction history and you remember when exactly you sent XMR to Atomic Wallet for the first time, you can find the block height, easily!

  1. Find the hash of this initial transaction, and copy it; 
  2. Go to XMR block explorer, for example, Local Monero
  3. Put your transaction hash into the search bar; 

  4. You'll be presented with a detailed breakdown of the transaction information, including the block height;


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