My XMR is missing/I can't trade my XMR

Contents

How to see your XMR balance
How to reconnect to the blockchain

How to see your XMR balance

Our XMR nodes are still unstable, which may be causing balance display bugs. Your XMR is always safe on the blockchain, and the bugs cannot have any impact on your actual balance. If you need to urgently trade or send out your XMR, you can export your private keys into Monero's official wallet and manage your funds there for now.

Step 1. Get a XMR-tailored wallet app for your platform

For Windows, Mac, or Linux, we'd recommend using GetMonero, Monero's official wallet app. Here's how to download it:

  1. Go to the official website: Download GetMonero.
  2. Download the wallet app and install it.
  3. Open the app and click on Restore from keys or mnemonic seed.
  4. Name your wallet and specify the Atomic Wallet app's location on your computer. Check the Restore from keys option.

Step 2. Import your XMR keys

  1. In Atomic Wallet, click on Settings on the left sidebar and switch to the Private keys tab in the top panel. Here, enter your password and click on Show private keys.
  2. Search for XMR. Copy your Address, View Private Key, and Spend KeyPaste these into the corresponding fields in the GetMonero app.
  3. Set the block height equal to 1.
  4. Click on Next, enter your password, and click on Open wallet.
  5. Wait for the app to collect your transactions. You're now all set to use your XMR!
    Your account will still be accessible via Atomic Wallet.

Step 1. Get a XMR-tailored wallet app for your platform

For mobile devices, we suggest using the MyMonero wallet app.

  1. Get MyMonero for your device from Google Play or App Store.
  2. Open the app and tap on Use existing wallet.

  3. Under the Secret Mnemonic field, tap on Address and Private keys

Step 2. Import your XMR wallet

  1. In your Atomic Wallet app, tap the  icon at the top-right corner. 

  2. Select Private keys.

  3. Enter your password and tap Show private keys.
  4. Select Monero.
  5. Tap on your Address to get it copied to your clipboard. Switch back to the MyMonero app and paste it into the Address field. Do the same for both View key and Spend key. Once you're done, tap Next.
  6. Come up with a PIN code. You'll need this code to use the wallet, so make sure to write it down someplace safe. Confirm the code and tap Next.

  7. Voila, you're all set now! Just wait for the app to collect your transactions.
    Your account will still be accessible via Atomic Wallet.

How to reload the blockchain connection

If you don't need to transfer your XMR, you can just update your balance and keep your coins in your wallet. While Monero cannot be exchanged in the app for now, your funds are still perfectly safe, as Atomic Wallet is just an interface between you and the blockchain.

  1. Go to the Wallet tab on the left sidebar and pick XMR from the coin list.
  2. Click the icon at the top-right corner and select Resync blockchain.

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